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Capacity Planning

Capacity planning helps you schedule the right amount of work for your team - not too much, not too little.

Understanding Capacity

Raw Capacity

The total hours your team is rostered to work.

Example: 3 team members, each with 6 hours capacity = 18 hours raw capacity

Effective Capacity

Raw capacity minus overhead for non-billable work:

  • Travel between visits
  • Team coordination
  • Equipment setup/breakdown
  • Admin and paperwork

Example: 18 hours raw - 15% overhead = 15.3 hours effective capacity

Overhead Percentage

Default overhead is 15%. Adjust in SettingsCompanyOperations based on your experience.

Available Capacity

Effective capacity minus already scheduled visits:

Available = Effective Capacity - Scheduled Visit Time

Example: 15.3 hours effective - 12 hours scheduled = 3.3 hours available

Viewing Capacity

On the Schedule

The schedule header displays capacity at a glance for each day:

Format: 5h 45m of 7h 36m

  • First number = scheduled visit time (booked)
  • Second number = team capacity (from roster)

Hover for details: Hold your cursor over the capacity indicator to see:

  • Scheduled - Total time booked for visits
  • Capacity - Total team availability from roster
  • Remaining - Available time left to schedule
  • Utilization - Percentage of capacity used

Color coding:

ColorUtilizationMeaning
Grey0%No visits scheduled
Green1-74%Plenty of availability
Yellow75-89%Getting busy
Orange90-99%Nearly full
Red100%+At or over capacity

No Capacity Shown?

If you only see scheduled time without "of X hrs", no roster entries exist for that day. Add team members to the roster to enable capacity tracking.

Daily Capacity View

Shows capacity for a specific day:

MetricValue
Raw Capacity18 hrs
Overhead (15%)-2.7 hrs
Effective Capacity15.3 hrs
Scheduled Visits-12 hrs
Available3.3 hrs

Weekly Capacity View

Shows capacity across the week with daily breakdown:

DayEffectiveScheduledAvailableUtilisation
Monday15.3 hrs12 hrs3.3 hrs78%
Tuesday15.3 hrs14 hrs1.3 hrs92%
Wednesday10.2 hrs11 hrs-0.8 hrs108%
Thursday15.3 hrs8 hrs7.3 hrs52%
Friday15.3 hrs15 hrs0.3 hrs98%

Capacity Indicators

Utilisation Levels

RangeStatusMeaning
0-60%Under-utilisedOpportunity for more work
60-85%OptimalGood balance
85-100%Near capacityLimited availability
>100%Over capacityRisk of delays or overtime

Visual Indicators

  • Green - Available capacity, good for scheduling
  • Yellow - Near capacity, schedule carefully
  • Red - Over capacity, review before adding more

Using Capacity in Scheduling

When Creating Visits

YardPilot shows available capacity for each day:

  1. Select the date for a visit
  2. See available capacity displayed
  3. Green = safe to schedule, Red = review needed

Scheduling Suggestions

The system can suggest optimal days:

  1. Enter visit budget (expected time)
  2. YardPilot highlights days with sufficient capacity
  3. Choose the best fit

Over-Scheduling

You can still schedule beyond capacity, but you'll see a warning. This might be intentional (overtime planned) or might need adjustment.

Team Capacity

By Team

View capacity per team:

  • Useful for routing (different teams cover different areas)
  • Helps balance workload across teams

By Skill

Some visits require specific skills:

  • Pool maintenance (certified)
  • Tree work (licensed)

Filter capacity by skill to see qualified availability.

Capacity Reports

Weekly Summary

Shows weekly capacity metrics:

  • Total available hours
  • Total scheduled hours
  • Utilisation percentage
  • Trend vs previous week

Forecasting

Project capacity for upcoming weeks:

  • Based on roster patterns
  • Accounts for known leave
  • Identifies capacity gaps

Adjusting Capacity

Add Capacity

Options when you need more capacity:

  1. Add team members to roster
  2. Extend hours for existing team
  3. Schedule overtime (flagged separately)

Reduce Scheduled Work

When over capacity:

  1. Move visits to other days
  2. Reassign to other teams
  3. Extend visit dates if client agrees

Best Practices

  1. Target 75-85% utilisation - Leaves buffer for emergencies
  2. Review weekly - Catch imbalances early
  3. Plan ahead - Schedule 2+ weeks out when possible
  4. Track actual vs planned - Refine your overhead estimate

Integrations

P4P (Pay for Performance)

Capacity data feeds into P4P calculations:

  • Scheduled capacity = baseline
  • Actual time = measured
  • Efficiency = budget / actual

Payroll

Rostered capacity informs expected payroll:

  • Expected hours from roster
  • Actual hours from timesheets
  • Variance reporting

Next Steps

Field Service Management for Australian Businesses